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Submitting is not the end of the EOI, it is the handover. This page follows the deal from your Submit through to the contract, so you know who has it and what to expect.

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The whole journey

Two things the portal does on its own, without anyone clicking: it emails the milestones, and it rebuilds the EOI Pack. Everything else is a person deciding.

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Step by step

1

You submit

The EOI is marked Submitted, your buyers become contacts on the deal, and the package price and inclusions are frozen as a snapshot, so a later price change cannot rewrite what your buyer agreed to. Your account manager and the BDM are emailed.
2

The pack is built

The EOI Pack is one PDF holding the whole record and the identity documents you collected. It is rebuilt whenever an ID is added or replaced, so it always carries the latest images. You can download it from the deal drawer in My Deals.
3

Your account manager reviews it

Their team opens the deal, checks the buyers, the terms, the advisors and each ID, and corrects anything through Edit EOI rather than sending it back to you. Every time someone opens or downloads an identity document it is recorded.
4

Identity checks happen off the portal

Kenekt records that you sighted and uploaded the documents. The checks themselves are done by your account manager’s business in their own anti-money-laundering system, using the pack.
5

The decision

Accepted moves the package to Under Offer, archives competing packages on the same lot, and emails you and the BDM. Not proceeding archives the deal with a reason and sends no email, so expect a call rather than a notification. Either way the EOI stays findable in My Deals.

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What each status means

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Where your buyer’s details sit

Links to documents expire within minutes, so a link forwarded in an email or a chat will not open for whoever receives it. Download from the deal instead of passing a link on.

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If something looks wrong

An ID is missing. The review page names the buyer. Every person on the EOI needs one before it can be submitted.
The consent box is not ticked, or the image is the wrong kind. Only PNG, JPG and WebP are accepted, so a PDF or an iPhone HEIC has to be re-exported first.
The pack is rebuilt when an ID is captured, not when the EOI is submitted. Re-upload that buyer’s ID and it refreshes.
Ask your account manager: they can reassign the deal’s selling agent. Do it early, because the emails already sent went to the wrong person.
Point them to the privacy policy linked in the notice they were shown, and tell your account manager. They can produce the record, the change history and the log of who opened the documents.