Disabling Users - Kenekt

Deactivate user accounts while preserving their historical data and activity.

Why Disable Instead of Delete?

Disabling a user:

Preserves history: All deals, activities, and records remain intact
Maintains reporting: Historical reports still include the user’s contributions
Allows reactivation: User can be re-enabled if they return
Protects data integrity: No orphaned records or broken references

Disabling a User

Navigate to Team in the sidebar
Find the user you want to disable
Click to open their profile
Click Disable or toggle the active status off
Confirm the action

What Happens When Disabled

User cannot log in
User is removed from active user lists
Existing deals remain assigned to them
Historical activity is preserved
User does not count toward your seat limit

Viewing Disabled Users

Go to Team
Look for a filter or toggle to show disabled users
Disabled users appear greyed out or marked as inactive

Re-enabling a User

Find the disabled user in the Team list
Open their profile
Click Enable or toggle the active status on
User can now log in again

When to Disable vs Delete

Scenario	Action
Employee leaves temporarily	Disable
Employee leaves permanently	Disable
Test account no longer needed	Delete (if allowed)
Duplicate account created by mistake	Delete (if allowed)
Agent relationship ended	Disable

Tips

Always disable rather than delete to preserve audit trails
Review disabled users periodically
Document why users were disabled for future reference
Disabled users’ deals can be reassigned if needed