Pipedrive - Kenekt

Connect your own Pipedrive account and every enquiry an agent sends on one of your packages arrives as a lead, linked to the enquiring agent as a person.

Connecting Pipedrive

Go to Agency Settings → Connectors → Pipedrive
Paste your Pipedrive API key (where to find it)
Enter the lead owner email: the Pipedrive user who receives leads
Click Save Pipedrive Settings

Kenekt checks the key against Pipedrive before storing it. The key is stored encrypted and is never shown again; to replace it, paste a new one.

Lead owners

Setting	Receives
Lead owner email	Every lead, unless one of the owners below applies
Sourcing request owner (optional)	Enquiries that name no package
Lite plan owner (optional, Kenekt hub only)	Enquiries from agents on the Lite plan

Each email must belong to a user in your Pipedrive account. A blank optional owner falls back to the lead owner.

What a lead carries

The enquiring agent as a person (name, email and phone), matched by email if they already exist
The package address as the lead title
The agent’s enquiry text as a note

Disconnecting

Click Disconnect on the Pipedrive page. New enquiries stop going to Pipedrive; nothing already in Pipedrive changes.

Pipedrive is available to agencies that hold stock. Marketing agencies do not see it.