Portals that use email sign-in have no password. Enter your email on the sign-in page and you receive an email with two ways in:
The button: click Open followed by your portal’s name. It works for 30 minutes.
The 6-digit code: type it into the box on the sign-in page, which appears as soon as you ask for the email. It works for 10 minutes.
Use the code when your email app opens links in a different browser, or a different browser profile, from the one you use for the portal. Signing in with the code keeps you signed in on the page you asked from, so you are not sent back to the sign-in page next time.Each email signs you in once. Using the button or the code uses up both.
Five wrong codes cancel that email, so request a new one. Ten wrong codes in 15 minutes pause code sign-in on your account: wait 15 minutes, then request a new email.
Kenekt staff sign in to every portal the same way, even on portals where agents use a password.
Actions: View and Enquire, pinned to the right edge so they stay in view while you scroll across the columns
Click View, or anywhere else in a row, to open the property in a side drawer without leaving the list. Click Enquire to go straight to the enquiry form for that package.
The drawer shows the photos, price, property facts and documents for one package. Its main actions sit in a bar at the bottom that stays in view while you scroll:
Download Brochure: shown when your portal generates brochures
Place Hold: shown when holds are turned on and the package is available, with the number of holds you have left
Enquire on (suburb and price): opens the enquiry form for this package
Document packs and Start EOI stay in the body of the drawer.
The drawer and the full property page show an Investment snapshot: the gross yield, the estimated weekly rent, and the land registration date when one is set. Referral Details sits underneath. Click it to see the referral fee and when each part is paid.
On the Kenekt Marketplace, what you see depends on where your account is up to. Supplier agency portals do not use these levels.
Your account
What you see
Approved
Everything: lot and street, estate, photos, videos, brochures and packs.
Awaiting approval
Prices, yield, rent and referral fees for every package. The lot, unit, street and estate are hidden, and the drawer shows placeholder photos. A banner above the list says your access is limited. Approval follows your onboarding call, so there is nothing you need to do.
Paused
The same view as an account awaiting approval. An amber banner above the list has a How to unlock button, which explains how to get full access back: send an enquiry that leads to an EOI, or subscribe.
While details are hidden:
On a desktop screen, a padlock stands where a hidden detail would be. Hover over it to see what unlocks it. On a paused account, clicking it opens How to unlock.
Enquire works as normal on every package. Your enquiry carries the property reference, so the team knows which package you mean.
Quick Search finds packages by suburb, state, postcode, region or property ID, not by lot, street or project.
Sorting by project is not offered. The list sorts by region instead.
Sharing a package and downloading a brochure are not available.
Once a search is set, it appears as a card under Your search, with a live count of matching properties. With more than one, the heading becomes Your searches and the list shows every property that matches any of them.
Click Add another search to search for something else at the same time. From your second search on, click a search’s card to edit it in the full search editor.
Click × on a card to remove that search, or Clear to start again.
Settings holds the choices that apply to all of your searches:
Status: the statuses in the list, such as Available, Prerelease, Under Offer or On Hold, each with its count. Settings opens by itself while a status filter is set, so you always see it.
Search nearby suburbs: widens a suburb search to the suburbs around it
Show exclusive properties: on supplier agency portals, shows only the stock allocated to you, not the stock open to every agent
Click Quick Search at the top of the sidebar to open it.
Describe it in plain English, for example “3 bed under 650k in Tarneit or Gold Coast”, then press Enter. Quick Search turns it into a search. If you already have searches, the new one joins them instead of replacing them. A prompt that asks for several things, such as “townhouses in VIC and duals in QLD”, adds a search for each.
Use an example prompt: click one to fill the box, then change it before you send it.
Jump straight to a result: start typing a lot, project, suburb or region to see matches as you type. A project or place opens straight away. A lot joins your picked properties.
Reuse a recent search or smart list: pick one from the list below the box to add it to your current searches. Each one shows its searches line by line, the prompt if it was an AI search, and its budget and when you ran it.
Click Back to Properties at the top to return to the list without changing anything. The search editor and the picked properties editor have the same button.
AI searches are limited to 25 per day. Jumping to a result as you type does not count.
When you pick a lot in Quick Search, you stay on the Properties list and that package joins a Picked properties card under Your searches. Pick more lots and they join the same card.
Picked properties always show, whatever your Budget and Status settings.
Click the card to see every picked property and remove any one of them. A property you can no longer see shows as No longer available.
Click × on the card to clear all of your picks. The message that appears has an Undo link.
Save Search keeps your picks with the rest of your searches.
Click Stocklist above the list to download the properties your searches show, then choose Export as PDF or Export as Excel. With no search set, the export holds every property.
