> ## Documentation Index
> Fetch the complete documentation index at: https://help.kenekt.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Holding Packages

Place a temporary hold on a package to reserve it for your buyer while finalising details.

## What is a Hold?

A hold temporarily reserves a package, preventing other agents from selling it. Holds have a set duration (configured by the supplier) and may require approval.

## Placing a Hold

1. Browse to an **Available** property
2. Click **Place Hold** (if enabled for the property). The button shows how many holds you have left, for example **3 left**. In the property drawer it sits in the bar at the bottom.
3. Enter your requirements or notes
4. Click **Submit**

The hold will either:

* **Activate immediately**: Package is reserved
* **Await approval**: Supplier reviews before confirming

## Hold Duration

Holds last for a specific period set by the supplier:

* **Fixed duration**: Automatically expires after X days
* **Until released**: Remains until staff manually release it

The duration is shown when placing the hold.

## Viewing Your Holds

1. Go to **My Deals** in the navigation
2. Click the **Hold** filter to see only holds
3. Each hold shows:
   * Property details
   * Hold status (Requested, Active, Expired)
   * Expiry date (if applicable)

<img src="https://mintcdn.com/kenekt/Y9HfjAXtaHK7khHe/help-guide/06-agent-portal/06-holding-packages/my-deals.png?fit=max&auto=format&n=Y9HfjAXtaHK7khHe&q=85&s=4a2301be5e7c93e6a9fe667d96605b59" alt="My Deals - Holds" width="1280" height="720" data-path="help-guide/06-agent-portal/06-holding-packages/my-deals.png" />

## Hold Statuses

| Status | Meaning |
| - | - |
| **Requested** | Awaiting supplier approval |
| **Active** | Hold confirmed, package reserved |
| **Expired** | Hold period ended |
| **Released** | Hold manually cancelled |

## What Happens When a Hold Expires?

* The package returns to **Available** status
* Other agents can enquire or place holds
* You'll receive a notification
* The deal moves to your archived deals

## Progressing from Hold

When ready to proceed:

1. Contact the supplier to progress the deal
2. The supplier updates the deal to **Under Offer**
3. Continue through the sales process

## Tips

* Only place holds when you have a serious buyer
* Provide detailed notes to help suppliers understand the situation
* Monitor expiry dates in My Deals
* Contact suppliers before holds expire to extend if needed


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